QM+ General Standard 7: Learner Support

The course facilitates learner access to institutional support services essential to learner success.

QM 7.1 The course instructions articulate or link to a clear description of the technical support offered and how to obtain it. (Essential) — Clear instructions on how to obtain technical support ensure that students can quickly overcome technical issues, maintaining uninterrupted access to course content. This is crucial for maintaining student engagement and preventing frustration that could lead to disengagement or dropout. Including information about technical support within course instructions is critically important, especially in online and technology-enhanced education settings.
QM 7.2 Course instructions articulate or link to the institution’s accessibility policies and accommodation services. (Essential) — Students may not be aware of their rights or the accommodations available to them. Clearly articulating these policies and services ensures that all students, particularly those with disabilities, are informed about the support they can access. By directly linking to information on how to request accommodations, we can streamline the process for students, making it easier for them to get the support they need without unnecessary delays or barriers and advocate for their needs.
QM 7.3 Course instructions articulate or link to the institution’s academic support services and resources that can help learners succeed in the course. (Essential) — Students come from varied educational backgrounds and have diverse learning needs. Academic support services like tutoring, writing centers, and study groups can provide personalized assistance. Many students may not be aware of the academic support services available to them or may assume such services are not meant for their situation. Highlighting these services in the course materials signals to students that seeking help is encouraged and viewed as a strategic approach to learning.
QM 7.4 Course instructions articulate or link to the institution’s student services and resources that can help learners succeed. (Important) — Many students may be unaware of the full range of services available to them. Articulating or linking to the institution's student services and resources within course instructions aims to maximize learner success and engagement. Students' needs extend beyond the classroom and their success is influenced by a wide range of support services. This is especially important for online learners who might not have the opportunity to physically explore campus resources.