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Request an updated account that has no limitations. Create an SR using Service Request (https://boisestateproduction.service-now.com/bsu_sp?id=bsu_catalog) using the offering Request Upgraded Qualtrics Account.
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Click here to access Service Now. https://boisestateproduction.service-now.com/bsu_sp?id=bsu_catalog
Click on the Teaching and Learning box.
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The survey owner can give you access to currently existing surveys.
Updated Username
If a customer you changed theiryour username, when they you log in with the new account name a new account will be created. Send a ticket to LTS to transfer data from the original account.
Escalation
Help Desk - Questions about Qualtrics access, permissions, survey sharing, and basic questions about survey creation and distribution should be referred to LTS via an IR. Contact the Help Desk (https://www.boisestate.edu/oit/assistance/) to have the accounts merged.
Qualtrics Technical Support
The Qualtrics website (right click to open content in a new tab) offers an extensive set of online resources. https://www.qualtrics.com/support/
Instruction for contacting Qualtrics Support
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