For the Summer 2020 term, some Blackboard exams will be administered and monitored using ProctorU Review+. This service relies on A.I.-based monitoring, as well as live proctors who review the footage of students' exam sessions. Students will not incur a cost by using this option for proctored exams. Tests will be proctored on demand, scheduling in advance will not be necessary. Students should remain aware of exam deadlines set by the instructor. It is also advised to follow the compatibility verification requirements ahead of the exam date.
This article outlines requirements that students should follow before exam day, as well as what to do on the day of the test.
Student Requirements (Complete Before Test-Day)
Please complete these requirements several days ahead of your exam. Be sure to read this list carefully.
Install Google Chrome or Mozilla Firefox (Other browsers are not supported).
Create a ProctorU Test-Taker Account, and be sure to provide your Boise State student email address when creating the account. If you’ve used ProctorU in one of your Boise State courses before, you may already have an account. Try signing in at the main portal to make sure.
Install the ProctorU Browser Extension:
Verify that you have access to an external or built-in webcam and microphone and that your computer meets the minimum requirements (System Requirements).
Ensure that you have either a Boise State ID card or a Government ID. You will be asked to present it at the time of your test.
Verify your compatibility using the automatic compatibility-check tool. This is the best way to identify technical issues ahead of exam day.
You can submit a ProctorU Support Request to work with support staff and resolve compatibility issues found by the tool.
If you have worked with support staff, but are still unable to meet the technical requirements, please communicate with your instructor to seek solutions.
Student Accommodations & ProctorU
This information only applies to students who are approved to receive accommodations by the Educational Access Center (EAC). Do not submit the form if you do not receive accommodations.
Ensure that you have created and verified a ProctorU account using your Boise State student email. Please complete this short electronic form to request/authorize that your EAC accommodation notes be added to your ProctorU Account. No personal information will be shared. The accommodation notes will consist of specific permission information only (e.g. “can use additional notes” or “water breaks permitted”).
Starting an Exam
Be sure that you have completed the requirements listed in the previous two sections. To begin:
Have your Boise State ID card ready.
Make sure that the ProctorU browser extension is signed in. Click the icon (next to the address bar) and look for a blue Login button. If you do not see a Login button, then you’re already logged in. Otherwise, click the button to sign in.
You can close the ProctorU website after signing in successfully. You will launch your exam directly from Blackboard.
Login to Blackboard, and select the course.
Navigate to the tests folder in the course.
Select the test (tests will only be visible on the dates specified by the instructor).
Click Begin. A ProctorU panel will appear. Follow the instructions on the screen to verify your identity (See this demonstration video).
The test will begin after you complete the verification process. Note that the ProctorU panel that appears in step 6 has a built-in live chat option to request technical support.
If you installed the extension, but are no longer able to see it, verify that it is active. To see all of the active and inactive extensions in your browser, check your extensions settings. You can get there by typing chrome://extensions/ into the address bar in Google Chrome (about:addons in Firefox).