QM 1.3 Communication guidelines for the course are clearly stated. (Very Important)

Including communication guidelines in a course is vital to establish clear expectations for both you and students. These guidelines ensure timely responses to messages and participation in discussions, fostering effective communication. They set standards for respectful and inclusive language that values diverse identities, backgrounds, experiences, opinions, and cultures, promoting a welcoming and inclusive learning environment. Integrating a communication etiquette statement helps maintain respectful interactions and contributes to a positive and productive educational experience.

Refresh Your Course

General Suggestions

Set standards for respectful and inclusive communication and language about valuing diverse identities, backgrounds, experiences, opinions, and cultures (eC2 Inclusivity).
Create or include a communication etiquette statement.
Include guidelines for all forms of communication (written, oral, and/or visual).
Invite students to contribute to forming the course’s social contract or community guidelines.
Set the example by using respectful language and avoid popular abbreviations and graphic elements.
Include a link or reference to the student’s handbook or code of conduct.
If necessary, include specific examples of unacceptable behaviors like bullying, slurs, and/or microaggressions.

Examples

Community guidelines:

“In our online course, we commit to fostering an environment where respectful and inclusive communication is paramount. This includes using language that is considerate of all gender identities, cultural backgrounds, and abilities, ensuring accessibility for all participants. We encourage open, respectful dialogue where diverse perspectives are valued. We will maintain confidentiality and privacy in our communications. By joining this course, you agree to adhere to these standards, contributing to a positive and inclusive learning community.”

Netiquette statement:

“To ensure a positive and respectful online learning environment, our course adheres to the following netiquette guidelines: Respect the opinions and backgrounds of all classmates, communicate thoughtfully and professionally, avoid offensive or inappropriate language, and maintain the confidentiality of shared personal information. These principles support a collaborative and inclusive educational experience for everyone involved.

Faculty Development Opportunities

eCampus Faculty Development offers several professional development events that can be registered for in CampusGroups. Some specific recommendations that can assist in learning more about this subject include:

Student Engagement in the Online Classroom
Creating a Welcoming Environment in Canvas Webinar

Regular and Substantive Interaction (RSI)/How this standard supports RSI

Indirect impact: These guidelines aid potential substantive interaction, however, they themselves are not direct examples of interaction. They can lay the groundwork for regular and substantive interaction in the course.

Related Resources

Communication Guidelines - from Boise State’s College of Business and Economics
Netiquette as Digital Social Norms - from Taylor & Francis Online
How Can I Practice Clear Communication In My Online Class? - from Boise State University
Syllabus Template Section Annotations from eCampus Center