Extension permissions issue
When the extension is first installed, your browser will ask whether you would like to allow it to access specific sites, or more generally, all websites. To work properly, the extension needs access to all sites. If you’re experiencing the following issues, then the Review+ extension wasn’t granted the correct permissions:
How to fix the issue:
Type chrome://extensions/ into the address bar and press the Enter key.
On the ProctorU Extension, click the Details button.
Under Site Access, change the permission to All Sites.
Close the tab or window. Changes are automatically saved.
Click the extension icon in your toolbar and try signing in again. Remember to enable the Stay signed in option.
Why does the extension need access to all websites?
This is not an unusual level of permission for a browser extension. When you visit a page, the ProctorU extension checks whether the URL belongs to an exam in the system. In some cases, instructors allow students to access certain websites during the test. The extension needs to see each webpage you open in order to determine if it is part of a permitted website.
Browser cache Issue
Browser cache issues can prevent the extension from working properly. If you’re unable to start the exam, or if you cannot sign in with the browser extension, please follow these steps in order:
Clear your browser cache and cookies (How to clear cache and cookies: Chrome, Firefox).
Close down chrome completely (For Mac: Menu Bar > Chrome > Quit Google Chrome)
Restart your computer.
Click the ProcotrU extension icon in your browser and sign in with your account. Be sure to check the “Stay signed in” box under the password field. After logging in successfully, return to Blackboard and try to start the exam again.
If the problem persists, try switching to another browser (e.g. try using Firefox if you’re running into problems in Chrome, and vice versa).
You may also run into problems if you’re unsupported hardware or operating systems. Refer to the system requirements on ProctorU’s website. Note that the following are not currently supported:
Tablets (Nexus, iPad, Tab, Note, etc.)
Linux Operating Systems
Windows 10 in S mode or Surface RT
No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam