This article outlines troubleshooting steps for ProctorU Review+ that should be attempted before contacting support.
Table of contents
My connection speed is insufficient.
For best results, try to take your exam in a distraction-free environment that is close to your wireless access point. Using a hardwired connection is recommended when possible. If you’re able to follow these recommendations, please try your compatibility check again. Should the issue persist, contact the Boise State helpdesk.
My compatibility check results are indicating potential problems.
Contact the Boise State help desk by completing this support ticket form. Please describe the issue, and attach a screenshot of your compatibility check results.
I can’t find my exam on the ProctorU website.
If you’re taking a Review+ exam, do not look for the test on ProctorU’s website. Follow the steps for installing the Review+ extension, then start the exam in Blackboard like a normal assignment.
A ProctorU Support Agent is saying that my exam has not been posted.
There are two different ProctorU services in-use at Boise State: Live+ and Review+. The agent may be looking for your test under the wrong service. You should clarify that your instructor is using Review+, which doesn’t require the test to be listed and scheduled like Live+. If you’re not sure which service your course is using, consult your syllabus or ask your professor for instructions.
The best way to avoid technical problems is to complete the compatibility check, as well as any system check assignments created by your instructor. Ideally, this should be done at least once at the very beginning of the term. However, it’s also recommended that you run a compatibility check a few days ahead of every exam (especially if you’re using a different computer or WiFi network).
My Review+ Browser Extension is not working properly, and/or I’m not able to sign in.
Please refer to the system requirements, then follow the steps below (in order).
Type | Minimum | Recommended |
|---|---|---|
Chromebook Users | Chrome device that has not reached its auto-update expiration | Chrome device is running the latest version of Chrome OS. Please check your device here for compatibility |
PC Users | Windows Vista | Windows 10 (10 S mode is not supported) |
Mac Users | OS X 10.5 or higher | OS X 10.13 High Sierra |
Webcam | 640×480 resolution | 1280×720 resolution |
Internet Download Speed | .768 Mbps | 1.5 Mbps |
Internet Upload Speed | .384 Mbps | 1 Mbps |
RAM | 1024 MB | 2 GB |
Ports | 1935, 843, 80, 443, 61613, UDP/TCP | 1935, 843, 80, 443, 61613, UDP/TCP |
Screen Resolution | N/A | 1280 × 720 |
Not currently supported:
Tablets (Nexus, iPad, Tab, Note, etc.)
Linux Operating Systems
Windows 10 in S mode or Surface RT
No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam
Check your operating system version (How to check your operating system version: Windows & Mac). Update if possible.
Verify that you’re using the latest version of either Google Chrome or Mozilla Firefox (how to update Chrome, Firefox). Update if necessary.
Clear your browser cache and cookies (How to clear cache and cookies: Chrome, Firefox).
Restart your computer.
If the problem persists, try switching to another browser (e.g. try using Firefox if you’re running into problems in Chrome, and vice versa).
I tried these troubleshooting steps and my problem was not resolved.
If you’ve tried all of the above and were unable to resolve the problem, contact the Boise State helpdesk to report the issue. Please keep in mind that it may take a while to receive a response, depending on the number of requests ahead of yours. Completing the compatibility checks and attempting to troubleshoot before contacting support can be a great help. If this