Summary
When a survey is distributed via Qualtrics Mailer, the survey notification email might be rejected, indicating the respondent didn't receive the invitation to participate in a survey.
Instructions
Step 1: Check that the email address was entered correctly.
Step 2: Click on the hamburger menu (three horizontal lines) at the top left of the screen; click Directories and then click on the list where the respondent was added. On the contacts list page, look for the Status tab entry of “Opted-in” or “Opted-out.”
If the respondent has opted out, they will no longer receive emails sent to that contact list. They opted out using a link at the bottom of the email sent to them via Qualtrics Mailer.
Due to Boise State’s Qualtrics license type, respondents cannot be opted back in unless they do so themselves.
You can ask the respondent to opt back in by locating the original Qualtrics email that included an opt-out link. The respondent can click a link to opt back into receiving emails from the contact list.
Step 3: If the email address was entered correctly, and the respondent has not opted out of the contact list, the respondent has likely opted out at the directory level.
At the time this article was published, Boise State’s Qualtrics license does not allow access to the full version of the XM Directory where users can be opted back in. Our Qualtrics license will be upgraded on July 1, 2024, and at that time, we will have access to the full version of the XM Directory where we may be able to opt users back into receiving email notifications from Qualtrics.
An existing workaround is to use a third-party mailing system, such as Boise State email, to send the respondent a link to the survey.
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