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Summary This article covers potential causes of bounced emails, the “from address” in Mailer, and limits on outgoing emails. |
Bounced Emails
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“bounce” is a notification indicating that an email failed to reach its intended recipient's inbox. When a survey is distributed via Qualtrics Mailer, the survey notification email might be rejected, indicating the respondent didn't receive the invitation to participate in a survey. |
The following explains why Qualtrics emails bounce and provides steps to resolve the issue.
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Gather a list of email addresses with a hard bounce error code beginning with smpt; 550.
Ask Qualtrics support rep if Qualtrics blocked the email addresses were blocked.
If the email addresses were bannedblocked, request the email address addresses be removed from the blocklist.
Once removed from the blocklist, you can send a new survey invitation by creating a new panel with the email addressaddresses.
Composing an Email in Qualtrics Mailer
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Self-login accounts are limited to sending 500 emails a week through Qualtrics Mailer.
Academic accounts can send up to 25,000 emails a week.
A total of 300,000 emails per week can be sent university-wide by all accounts.
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