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Info

Summary

ProctorU provides a compatibility-check tool to detect potential hardware, software, and connection issues that may cause problems during an exam. This article outlines how the tool should be used.

Note

Avoid Phishing Sites!
Google Search results may contain phishing sites designed to look like ProctorU. Use only the links posted in your Blackboard Course, as well as the ones in this knowledge base.

Instructions

  1. Complete the steps for installing the ProctorU extension before running a compatibility-check. You will not be able to run a full check without the extension.

  2. Click this link to start the compatibility-check. If your browser prompts you to allow the tool to test your microphone and webcam, be sure to grant access. You may have to refresh the page after permitting the tool to run.

  3. Expand the System Details tab by clicking the arrow. A more comprehensive compatibility report will appear.

    ProctorU compatibility check results with the system details tab expanded

  4. Save a screenshot of your results (be sure that the details are fully visible). At the beginning of the semester, your instructor may ask that you submit this screenshot as a required assignment in the course.

  5. If you need to contact the help desk at any point in the semester, please run a new compatibility-check and submit a screenshot with your ticket.

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