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The compatibility check tool can help to identify connection issues. Try moving to a spot that is closer to your wireless access point, and run the compatibility check again. Using a hardwired connection is recommended whenever possible. If you were unable to resolve the problem, please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a Be sure to include the following information in your request:
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Please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a Be sure to include the following information in your request:
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If you’re taking a Review+ exam, do not look for the test on ProctorU’s website. Follow the steps for installing the Review+ extension, then start the exam in Blackboard like a normal assignment. Some courses at Boise State use Live+, a different service from ProctorU which requires tests to be listed on their site for scheduling purposes. Since Review+ exams are administered without scheduling, they will not show up in any searches on the ProctorU website. |
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ProctorU does not currently support tablet-style computers with multiple cameras (such as Windows Surface RT). You may find that you’re unable to use your front-facing camera with ProctorU. Ideally, this issue should be identified when running a compatibility check (ahead of the test date). Please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a Be sure to include the following information in your request:
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If you installed the extension, but are no longer able to see it, first verify that it is active. To see all of the active and inactive extensions in your browser, check your extensions settings page. For Google Chrome, you can get there by typing chrome://extensions/ into the address bar and pressing the Enter key (about:addons for Firefox). If the icon does not appear next to your address bar, click the Extensions button (looks like a puzzle piece) in the top right-hand corner, and make sure that it is pinned to the toolbar. |
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If your problem was not solved, or if your issue is not addressed here, submit a Support Ticket to the Boise State Help Desk . Include screenshots if possible. and be sure to include the following:
Keep in mind that it may take some time to receive a response (depending on the number of current support requests). Completing the compatibility checks and attempting to troubleshoot before contacting support can help prevent delays. |
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