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Summary

This article provides troubleshooting steps for common issues with ProctorU Review+. These steps should be attempted before contacting support.

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The compatibility check tool can help to identify connection issues. Try moving to a spot that is closer to your wireless access point, and run the compatibility check again. Using a hardwired connection is recommended whenever possible.

If you were unable to resolve the problem, please
Expand
titleMy internet connection speed is not fast enough.
compatibility check results are indicating potential problems.

Please submit a support request to the Boise State help desk by completing the support ticket form.

Be sure to include the following information in your request:

  • The course name and number

  • Your instructor’s name

  • A description of the issue

  • A screenshot of your compatibility check results

Please
Expand
titleMy compatibility check results are indicating potential problems.
connection speed issues.

Moving to a spot that is closer to your router can improve your connection. Using a hardwired connection is also recommended whenever possible.

If you were unable to resolve the problem, please submit a support request to the Boise State help desk by completing the support ticket form.

Be sure to include the following information in your request:

  • The course name and number

  • Your instructor’s name

  • A description of the issue

  • A screenshot of your compatibility check results

...