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Summary This article provides troubleshooting steps for common issues with ProctorU Review+. These steps should be attempted before contacting support. |
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If you’re taking a Review+ exam, do not look for the test on ProctorU’s website. Follow the steps for installing the Review+ extension, then start the exam in Blackboard like a normal assignment. |
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There are two different ProctorU services in-use at Boise State: Live+ and Review+. The agent may be looking for your test under the wrong service. You should clarify that your instructor is using Review+, which doesn’t require the test to be listed and scheduled like Live+. If you’re not sure which service your course is requiring, consult your syllabus or ask your professor for instructions. The best way to avoid technical problems is to complete the compatibility check, as well as any system check assignments created by your instructor before the test. Ideally, this should be done at least once at the very beginning of the term. However, it’s also recommended that you run a compatibility check a few days ahead of every exam (especially if you’re using a different computer or WiFi network). |
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ProctorU does not currently support tablet-style computers with multiple cameras (such as Windows Surface RT). You may find that you’re unable to use your front-facing camera with ProctorU. Ideally, this issue should be identified when running a compatibility check (ahead of the test date). Please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a screenshot of your compatibility check results. |
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If you installed the extension, but are no longer able to see it, verify that it is active. To see all of the active and inactive extensions in your browser, check your extensions settings. You can get there by typing chrome://extensions/ into the address bar in Google Chrome (about:addonsin Firefox). |
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Browser cache issues can prevent the extension from working properly. If you’re unable to start the exam, or if you cannot sign in with the browser extension, please follow these steps in order:
Problems with the extension can also be a sign that you’re using incompatible hardware or software. Refer to the system requirements on ProctorU’s website (scroll down the page).
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