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This article outlines troubleshooting steps for ProctorU Review+ that should be attempted before contacting support. |
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For best results, try to take your exam in a distraction-free environment that is close to your wireless access point. Using a hardwired connection is recommended when possible. If you’re able to follow these recommendations, please try your compatibility check again. If the problem is not resolved, please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a screenshot of your compatibility check results. |
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Please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a screenshot of your compatibility check results. |
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If you’ve tried all of the above and were unable to resolve the problem, contact the Boise State help desk to report the issue. Keep in mind that it may take some time to receive a response, depending on the number of requests ahead of yours. Completing the compatibility checks and attempting to troubleshoot before contacting support can help prevent delays. |
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