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For best results, try to take your exam in a distraction-free environment that is close to your wireless access point. Using a hardwired connection is recommended when possible. If you’re able to follow these recommendations, please try your compatibility check again. If the problem is not resolved, please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a screenshot of your compatibility check results. |
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Please submit a support request to the Boise State help desk by completing the support ticket form. Describe the issue, and attach a screenshot of your compatibility check results. |
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If you’re taking a Review+ exam, do not look for the test on ProctorU’s website. Follow the steps for installing the Review+ extension, then start the exam in Blackboard like a normal assignment. |
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There are two different ProctorU services in-use at Boise State: Live+ and Review+. The agent may be looking for your test under the wrong service. You should clarify that your instructor is using Review+, which doesn’t require the test to be listed and scheduled like Live+. If you’re not sure which service your course is requiring, consult your syllabus or ask your professor for instructions. The best way to avoid technical problems is to complete the compatibility check, as well as any system check assignments created by your instructor before the test. Ideally, this should be done at least once at the very beginning of the term. However, it’s also recommended that you run a compatibility check a few days ahead of every exam (especially if you’re using a different computer or WiFi network). |
ProctorU is not recognizing the front-facing camera on my device.
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