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titleMy Review+ Browser Extension is not working properly, and/or I’m not able to sign in.

Browser cache issues can prevent the extension from working properly. If you’re unable to start the exam, or if you cannot sign in with the browser extension, please follow these steps in order:

  1. Check that your operating system meets the minimum requirements (How to check your operating system version: Windows & Mac).

  2. Verify that you’re using the latest version of either Google Chrome or Mozilla Firefox (how to update Chrome, Firefox). Update if necessary.

  3. Clear your browser cache and cookies (How to clear cache and cookies: Chrome, Firefox).

  4. Restart your computer.

  5. Click the ProcotrU extension icon in your browser and sign in with your account. Be sure to check the “Stay signed in” box under the password field. After logging in successfully, return to Blackboard and try to start the exam again.

  6. If the problem persists, try switching to another browser (e.g. try using Firefox if you’re running into problems in Chrome, and vice versa).

You may also run into problems if you’re unsupported hardware or operating systems. Refer to the system requirements on ProctorU’s website. Note that the following are not currently supported:

  • Tablets (Nexus, iPad, Tab, Note, etc.)

  • Linux Operating Systems

  • Windows 10 in S mode or Surface RT

  • No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam

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titleI tried these have looked through the common problems and troubleshooting steps but my problem issue was not resolved.

If you’ve tried all of the above and were unable to resolve the problem, contact the Boise State help desk to report the issueyour problem was not solved, or if your issue is not addressed here, submit a Support Ticket to the Boise State Help Desk. Include screenshots if possible. Keep in mind that it may take some time to receive a response , (depending on the number of current support requests ahead of yours). Completing the compatibility checks and attempting to troubleshoot before contacting support can help prevent delays.

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