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Browser cache issues can prevent the extension from working properly. If you’re unable to start the exam, or if you cannot sign in with the browser extension, please follow these steps in order:
Problems with the extension can also be a sign that you’re using incompatible hardware or software. Refer to the system requirements on ProctorU’s website (scroll down the page). Warning | Note that the following are not currently supported:
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If you’ve tried all of the above and were unable to resolve the problem, contact the Boise State help desk to report the issue. Keep in mind that it may take some time to receive a response, depending on the number of requests ahead of yours. Completing the compatibility checks and attempting to troubleshoot before contacting support can help prevent delays. |
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