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titleI installed and used the ProctorU browser extension, but I'm no longer able to see the blue icon.

If you installed the extension, but are no longer able to see it in your browser, verify that it is active. To see all of the active and inactive extensions in your browser, check your extensions settings page. For Chrome users, you can get there by typing chrome://extensions/ into the address bar and pressing the Enter key (for Firefox, type about:addons for Firefox).

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titleMy Review+ Browser Extension is not working properly, and/or I’m not able to sign in.

Browser cache issues can prevent the extension from working properly. If you’re unable to start the exam, or if you cannot sign in with the browser extension, please follow these steps in order:

  1. Check your operating system version (How to check your operating system version: Windows & Mac). Update if possible.

  2. Verify that you’re using the latest version of either Google Chrome or Mozilla Firefox (how to update Chrome, Firefox). Update if necessary.

  3. Clear your browser cache and cookies (How to clear cache and cookies: Chrome, Firefox).

  4. Restart your computer.

  5. Click the ProcotrU extension icon in your browser and sign in with your account. Be sure to check the “Stay signed in” box under the password field. After logging in successfully, return to Blackboard and try to start the exam again.

  6. If the problem persists, try switching to another browser (e.g. try using Firefox if you’re running into problems in Chrome, and vice versa).

Problems with the extension can also be a sign that you’re using incompatible hardware or software. Refer to the system requirements on ProctorU’s website (scroll down the page).

Warning

Not currently supported:

  • Tablets (Nexus, iPad, Tab, Note, etc.)

  • Linux Operating Systems

  • Windows 10 in S mode or Surface RT

  • No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam

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