Instructions
Resolving Common Qualtrics Single Sign-On Account Migration Issues
Log in to Qualtrics with your Boise State username and password at this Boise State Qualtrics login page https://boisestate.qualtrics.com (right-click to open this content in a new tab). If you have existing surveys in Qualtrics, this will require some action to migrate your content.
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You may have forgotten your Qualtrics password and need to reset it before migrating your account.
You may see a screen asking you to “Complete the captcha” however no captcha image is displayed.
Resetting a forgotten Qualtrics password
Open a browser window and navigate to www.qualtrics.com
Click Login in the top right-hand corner of the page. You will be taken to the Qualtrics login page.
Click Forgot in the right-hand corner of the password box.
Enter your BSU email address and follow the process to complete your password reset
After your password is reset you can perform the account migration by following the steps below in the Migrating your existing Qualtrics account section.
Resolving issues with “Complete the captcha” screen
A small number of campus Qualtrics users have reported seeing a screen after entering their existing Qualtrics account information asking them to “complete the captcha”, however, no captcha image is displayed. This typically occurs after a number of failed login attempts. Qualtrics has informed Boise State that this is a known issue that they are working to resolve.
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If you are unsure whether you are entering the correct Qualtrics account information, wait 10 minutes for the account log out to clear then refer to the steps above to reset your Qualtrics password. After resetting your password you can complete the migration process using the steps below.
Migrating your existing Qualtrics account
Open a browser window and navigate to the Boise State Qualtrics landing page at http://oit.boisestate.edu/software/qualtrics/ (right-click to open this content in a new window)
Click "Login To Qualtrics". You will see a new Boise State Login screen
Sign in with your myBoiseState username and password. The FIRST time you log in, a message will appear stating, “This seems to be the first time you are logging in to Qualtrics”
Click "I already have a Qualtrics accountEnter the your Qualtrics "
Enter your Qualtrics Username and Password you have been using prior to this change
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