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If you experience a technical problem with Record+, please contact the Boise State Help Desk. Contacting ProctorU Support is not recommended for Record+ exams. Remember to include a detailed description of the problem, screenshots (if possible), the class name, the instructor’s name, and a callback phone number. If you need to report an issue after-hours, visit support.boisestate.edu, log in with your student credentials, then click Report A ProblemIf the Help Desk is not available, use the Live Chat feature within your ProctorU account. Otherwise, you can connect with ProctorU Support online, call +1-855-772-8678, or submit a request to ProctorU support.
Similarly, if the Help Desk can’t resolve the issue, you will need to contact ProctorU Support.
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