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Contact the Help Desk through the Service Portal, chat, or phone.
Let them know you’re requesting access to a previous course for content viewing or copying needs. Provide as much information about the specific course, section, number, and semester.
You will need the original instructor to “approve” access to the course. Include that approval with your request by forwarding the email with that approval.
Reaching the Sandbox Limit
There is a maximum of 12 sandboxes that can be requested by individuals through Middleware. If when you request a sandbox through Middleware you get an error saying you’ve reached your maximum, follow the steps below:
Contact the Help Desk through the Service Portal, chat, or phone. The Help Desk will reroute the ticket to Learning Technology Solutions (LTS).
An LTS staff member will create a sandbox for you once we receive the ticket.
During that communication, the LTS staff will also reach out to you through the ticket with a list of the existing sandboxes you have created, and ask if any may be deleted in order to free up available sandbox space. Deleting some of them will make it possible for you to request sandboxes through Middleware again.