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Summary Some users experience Zoom launching issues when they try to access Zoom meetings via Canvas integration. This can occur in any browser depending on the user's browser security settings related to third-party cookies. For Firefox and Chrome, users can allow exceptions to allow third-party cookies from Zoom, while maintaining their browser security settings. Safari does not allow users to allow exceptions. Until Zoom updates their Canvas integration settings, Safari users will need to use a different browser if they experience third-party cookie blocking when trying to launch Zoom from Canvas. Original Article: Missouri Online TROUBLESHOOTING ZOOM CONTENT NOT SHOWING IN CANVAS |
Issue/Question
When users click the Zoom link in the Canvas course menu, any of the following can occur in the area where Zoom content should load in Canvas:
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Firefox: Exempt Canvas and integrated tools from Enhanced Tracking Protection
Log in to Canvas.
Click the Shield Icon located to the left of the URL address bar.
Locate the Enhanced Tracking Protection is ON for this site message.
Toggle the switch OFF for Enhanced Tracking Protection.
The message should change to Enhanced Tracking Protection is OFF for this site.
Reload the page if needed.
Chrome: Exempt Zoom from third-party cookie blocking
Log in to Canvas.
Navigate to Zoom in a Canvas course (where the issue is occurring).
A new tab may automatically open with the Zoom content. If this happens navigate back to the Canvas page where the Zoom content failed to load.
Click the Lock Icon located at the left the URL address (immediately to the left of https://umsystem.instructure.com/).
Click Cookies near bottom of small menu that appears.
Click on the Blocked tab.
Locate and click on applications.zoom.us.
Click Allow.
Click Done.
Reload the page if needed.
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