...
Students must have access to a computer with a webcam and microphone to use Record+. This service will not work with the Canvas mobile app on phones and/or tablet devices.
Exams do not need to be finalized before you set up Record+. An empty Canvas Quiz can be configured with ProctorU. Questions can be added to exams any time before the start date.
Your ProctorU Record+ Exam must use an access code (Canvas refers to exam passwords as “Access Codes”). The ProctorU settings include an option to use an auto-generated access code (Step 2 above). Using the auto-generated code is recommended, but you may also set your own exam access code if you prefer. Do Not provide exam access codes to students. ProctorU works by automatically populating the access code you set (or auto-generate) for students. If you are contacted by a student who is seeing a test password screen, this indicates that they may not have the extension installed, enabled, or signed in. Refer them to the Common Issues page in the provided student directions.
If the ProtorU controls are missing from your quiz settings, check that you have the extension installed, and click it to verify that you are signed in, then refresh the quiz settings page. Do need to not change the test access code field without making sure that you can see the ProctorU controls. Your changes will not sync with ProctorU if you are not signed in with the browser extension.
Students may not be able to receive immediate help if they contact ProctorU for technical assistance during busy testing periods. For this reason, contacting the Boise State Help Desk is recommended in the student directions (Step 7 above). In the event that a student experiences a technical problem that affects their ability to start or complete the test, a Boise State Staff Member will inform the instructor and work with the student to resolve the issue.
...